At Je t’aime we endeavour to excel in respecting your online privacy, and understand your needs for the online protection of your personal information that you may share with us. We also fully comply with all legislations to ensure the protection of your personal data and this includes GDPR (General Data Protection Regulation) legislations.
It’s important to know what personal information is, personal information is any information that can be used to identify yourself; this includes (but is not limited to) your address, your full name and your contact details. It’s important to know that we do not ask for your personal information when you are looking at our website in general, unless you are placing an order or have opted to sign up with us- for example a competition we may have running online.
Why we collect information from you, and how we do this?
We can collect your information from any contact you have with us to give you the best and efficient customer service possible online, from anything you have decided to sign up to with us online, or when you place an order with us. When you place an order with us, and we accept your order, you are entering a contract with is. When you place an order with us, we ask for you to provide us with some personal information about you. We may also ask for some personal details should you need to contact us so we can identify you. Without some of your personal details we would firstly, not be able to provide you with any of our goods or services we offer or secondly, assist you in the most effective manor regarding your query when contacting us.
This personal data includes:
- Contact details such as your mobile phone or preferred contact number.
- Your email address.
- Delivery address.
- Billing address
- Your full name
- Card details relevant to facilitating a transaction
We use these details so we can: Deliver purchases to you to fulfil our contractual duty to you, to send you messages and emails regarding the progress of your order and so you know your order is on its way, sending you information about new or upcoming products or events we have planned (please note, we only send you this if you give us your permission), fraud detection and prevention, find out what customers are purchasing to identify aggregate trends to stay competitive in the marketplace. In regards to you’re to your card details we only need the information to facilitate the transaction. But do not worry, as we do not keep this information, these are only used to take any payments and refunds and also to prevent any fraudulent activities against you or us.
We may also randomly store your contact history with us, this is for example may be over the phone, an email or chat on our social media platforms. We use this to better ourselves and enhance our customer service and customer support- this is so you can experience the very best customer service.
We may also keep your responses to any of our surveys, competitions and promotions you choose to engage within. This is so we can run the survey, competition or promotion effectively because if we can’t use your entry responses, you won’t be able to win.
It’s important to remember that you do not have to give your personal information to us in times when we do need this to preform our part of our contractual duty to you, however if you do not give your personal details to us, it may not be possible for you to buy from us or receive our best possible customer experience that we have to offer.
Who we share your information with, and why we do this?
Keeping your information.
We only hold onto your information for as long as it is needed to provide you with any goods or services to you, or for how long it is needed to assist you with any support you have contacted us about. If your information is necessary or required for us to meet legal requirements, solve disputes, prevention of fraud, or enforcement of our terms and conditions- we may keep and hold of your information as requires even if it is no longer needed to provide you with any products or services.
As a customer your rights are:
- The right to be informed about how your personal information is being used.
- The right of access to the personal information we hold about you.
- The right to request the correction the correction of inaccurate personal information we hold about you at any time.
- The right to have your personal information erased and removed, and for us to stop/ restrict processing your information.
- The right to withdraw yourself from receiving any marketing messages you have opted previously to receive from us as well as to withdraw yourself from any previous consent given regarding consent based processing at any time by emailing sales@Jetaime-Diamonds.co.uk.
- The right to data portability- to electronically move, copy or transfer your personal information in a standardised way.
- The right of objection to processing of your personal information.
- The right to complain to your data protection regulator- in the UK this is the Information Commissioners Office (ICO).
- Your rights in regard to automated individual decision making, including profiling.
If you have any queries about your rights, or you wish to exercise your individual rights- please contact Sales@Jetaime-Diamonds.co.uk.
Cookies are a small text file that is mainly used to collect information about website activity which helps us to enhance our website for you and other customers. Some cookies and other tracking facilities may be able to recall previous personal information indicated by the web user.
Many web browsers allow you to control cookies and whether or not to accept them and how to remove them. You can optionally set your web browser (if it allows) to notify you of cookies received or optionally allow you browser to block cookies. Should this be the case, please note that you may not be able to view certain parts of our website or may have to re-enter some details previously entered.
Tracking facilities on the other hand, record information such as internet domain names and host names, IP address (Internet Protocol Address), browser software, operating system type, clickstream patterns and the date and time that you accessed our website.
Security of Personal Information.
No matter where your personal information may be held within Je t’aime, we endeavour to take to take all reasonable actions and precautions to protect the personal information you give us from any unauthorised access or disclosure. Your data is stored on password protected files, access to which is only provided to selected authorised personnel. For any third party who may need access to this information such as our IT-Web developers, they must sign an NDA (Non-Disclosure Agreement) before we grant access to view any personal information of customers.
Je t’aime, will share your personal information to a third party where there is a legal requirement to do so- this does include law enforcement.
Our business has not been made for young children, we do not in any way collect any personal information from young people that we believe to be under the age of 13 and below.
Our ongoing commitment to you.
For us, protecting your privacy and personal data is one of our biggest priorities to ensure your personal data is safe and secure. In a constantly evolving world that continues to engage in enhancement of the protection of data customers provide to us, we strive to always ensure the very best security of the information you chose to give to us.